Privacy Policy — CapScaleTech

Note: This is a template drafted to cover the areas a phone-answering AI service typically needs. It is not legal advice. Have it reviewed by a qualified attorney — and filled in with your actual practices, subprocessors, and jurisdiction — before publishing.

1. Who We Are

CapScaleTech is an AI phone answering service operated by CapScale Technologies LLC (“CapScale,” “we,” “us,” or “our”), a company registered in [PLACEHOLDER STATE/JURISDICTION]. This Privacy Policy explains what information we collect through CapScaleTech, how we use it, and the choices you have.

2. Information We Collect

2.1 Business account information

When you sign up, we collect your name, business name, email address, phone number, billing details, and the business information you configure (hours, services, pricing, location).

2.2 Call data

To operate the service, we process call audio, call recordings, transcripts, and call metadata (caller number, time, duration) for calls answered by CapScaleTech on your behalf.

2.3 Usage data

We automatically collect log data, device information, and analytics about how you use the CapScaleTech dashboard.

3. How We Use Information

To answer calls, book appointments, and send text-backs on your behalf
To generate call transcripts, recordings, and summaries in your dashboard
To operate, maintain, and improve the service
To bill for your subscription
To communicate with you about your account or the service
To detect, prevent, and address fraud, spam, or abuse

4. Call Recording & Consent

Call recording and consent laws vary by state and country (for example, “two-party consent” states in the U.S. require all parties on a call to be notified that it is being recorded). As the business using CapScaleTech, you are responsible for configuring call disclosures and obtaining any consent required in your jurisdiction. [PLACEHOLDER — confirm and describe the specific disclosure/consent mechanism CapScaleTech provides, e.g. an automated recording notice at the start of each call.]

5. How We Share Information

We do not sell your data. We share information only with:

Telephony, speech-to-text, and AI infrastructure providers we use to operate the service [PLACEHOLDER — name subprocessors]
Calendar and CRM tools you choose to connect
Payment processors for billing
Law enforcement or regulators when required by law

6. Data Retention

We retain call recordings, transcripts, and account data for as long as your account is active, or as needed to provide the service, comply with legal obligations, and resolve disputes. [PLACEHOLDER — specify exact retention periods]

7. Data Security

We use industry-standard safeguards, including encryption in transit and at rest, to protect the information you and your callers share with us. No system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to opt out of certain processing. To exercise these rights, contact us at support@capscaletech.com. [PLACEHOLDER — add specific GDPR/CCPA/other regional disclosures if applicable to your user base]

9. Children's Privacy

CapScaleTech is intended for business use and is not directed at children. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be processed in the United States or other countries where our service providers operate. [PLACEHOLDER — describe transfer safeguards if you serve customers outside the U.S.]

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here with a new “Last updated” date, and notify you of material changes.

12. Contact Us

Questions about this Privacy Policy? Email us at support@capscaletech.com.